FAQ
What are your payment options?
We take reasonable care to make our site is secure. We accept payments by Visa, Mastercard, American Express, Afterpay (in Australia & New Zealand), Apple Pay or PayPal. Payment will be debited and cleared from your account upon your order. For Afterpay terms and conditions please head to https://www.afterpay.com/en-AU/terms-of-service.
Is it possible for an order I’ve made to be cancelled by me after it’s been confirmed?
If your order has not been processed by our warehouse we may be able to cancel it for you, with the exception of sale or promo code orders which cannot be cancelled or amended. Please email care@goldieandace.com with any queries.
Can I change or add to my order after I have placed it?
Unfortunately we are unable to make any amendments to orders once placed. If your order has not been processed by our warehouse we may be able to cancel it for you so you can re order the correct items, with the exception of sale or promo code orders which cannot be cancelled or amended. Please email care@goldieandace.com with any queries.
Do you sell gift vouchers?
We sure do! You can buy gift voucher online here.
I love an item which is no longer in stock, can I still order it?
We generally do not repeat styles, so usually once it is gone, it's gone! If you can’t find your size online, you can always try one of our amazing stockists. See our stockist page here, and can also try your luck on our Re-Worn page here.
How do I know when you are having a sale?
Sign up for our newsletter and social medias and get exclusive offers, behind the scenes goss, and subscriber sale previews. Only the good stuff. You won't regret it.
AUS - see base of website to sign up to mailing list and follow social accounts
How can I track my order?
Australian & New Zealand Orders: You will receive tracking information in your dispatch confirmation email that you can use to track your order. If you need to get in touch, please email care@goldieandace.com with your name and order number.
International: You will receive tracking information in your dispatch confirmation email that you can use to track your order. If you need to get in touch, please email care@goldieandace.com with your name and order number.
Are you keeping my private information secure?
Your privacy is important to us, and we only collect and keep information that you provide to us that is essential in completing a successful transaction with you. By placing an order with Goldie + Ace, you give us the authority to contact you in the future with any promotional emails, exclusive sale offers and new product updates. You will be able to opt out of this correspondence upon receipt.
Where are your products made?
See more on People + Planet page
What’s your sustainability policy?
