Frequently Asked Questions
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive an email with you shipments tracking information, allowing you to keep tabs on the progress of your delivery.
If you need to get in touch, please email care@goldieandace.com with your name and order number.
Please note that if your order is returned to sender due to not collecting your parcel, you will have to cover the cost of return shipping.
When will my order be dispatched?
All our orders are shipped from our Melbourne warehouse daily from Monday to Friday.
Please allow up to 2 business days for your order to be dispatched.
If you'd like an update on your order status, get in touch at care@goldieandace.com.
Help! I didn't receive an order or shipping confirmation.
It is possible the confirmation email has gone to your junk folder or maybe we have an incorrect email address for you.
Please contact us straight away at care@goldieandace.com with the full name you placed the order under.
Is it possible for an order I’ve made to be cancelled by me after it’s been confirmed?
If your order has not been processed by our warehouse we may be able to cancel it for you, with the exception of sale or promo code orders which cannot be cancelled or amended.
Please email care@goldieandace.com with any queries.
I love an item which is no longer in stock, can I still order it?
What are your payment options?
We take reasonable care to make our site is secure.
We accept payments by Visa, Mastercard, American Express, Afterpay (in Australia & New Zealand), Apple Pay or PayPal.
Payment will be debited and cleared from your account upon your order.
For Afterpay terms and conditions please head to https://www.afterpay.com/en-AU/terms-of-service.
Are you keeping my private information secure?
Your privacy is important to us, and we only collect and keep information that you provide to us that is essential in completing a successful transaction with you.
By placing an order with Goldie + Ace, you give us the authority to contact you in the future with any promotional emails, exclusive sale offers and new product updates. You will be able to opt out of this correspondence upon receipt.
How do I know when you are having a sale?
Sign up for our newsletter and follow us on social media to get access to exclusive offers, behind the scenes, and subscriber sale previews.
Only the good stuff. You won't regret it!
Do you sell gift vouchers?
We sure do! You can buy a gift voucher online right here.
Where is Goldie and Ace based?
Goldie + Ace are proudly Australian, with our head office based in Port Melbourne.
Our office sits on the border between the lands of the Wurundjeri and Bunurong people.
Where are your products made?
Our products are carefully handmade by small manufacturers in China.
