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Call
1800 966 067
Contact
customercare@goldieandace.com
Directions

Po Box 550 Port Melbourne 3207

FAQ

FREQUENTLY ASKED QUESTIONS
SHIPPING

What are your payment options?

We take reasonable care to make our site is secure. We accept payments by Visa, Mastercard, American Express, Afterpay (in Australia & New Zealand), Apple Pay or PayPal. Payment will be debited and cleared from your account upon your order. For Afterpay terms and conditions please head to https://www.afterpay.com/en-AU/terms-of-service.

 

Can I see pricing in my local currency?

Prices are listed in AUD however you can change this to view in selected other currencies whilst browsing our site. Checkout can only be processed in AUD, so prices will always change back to AUD when it comes time to pay.

 

Is it possible for an order I’ve made to be cancelled by me after it’s been confirmed?

If your order has not been processed by our warehouse we may be able to cancel it for you, with the exception of sale or promo code orders which cannot be cancelled or amended. Please email customercare@goldieandace.com with any queries.

 

Can I change or add to my order after I have placed it?

Unfortunately we are unable to make any amendments to orders once placed. If your order has not been processed by our warehouse we may be able to cancel it for you so you can re order the correct items, with the exception of sale or promo code orders which cannot be cancelled or amended. Please

email customercare@goldieandace.com  with any queries.

  

Do you sell gift vouchers?

We sure do! You can buy gift voucher online here;

 

I love an item which is no longer online, can I still order it?

We generally do not repeat styles, so usually once it is gone, it's gone! If you can’t see something online, you can always try one of our amazing stockists. See our stockist page here 

 

How do I know when you are having a sale?

Sign up for our newsletter and social medias and get exclusive offers, behind the scenes goss, and subscriber sale previews. Only the good stuff. You won't regret it.

AUS - see base of website to sign up to mailing list and follow social accounts 

 

Are the items I want to order in stock?

It's important to remember items in a cart or wish list are not reserved. Sometimes our customers are faster than our servers and on rare occasions we may need to cancel orders if we find that stock is not available for you. All orders are subject to availability. If an order is received that cannot be filled, we will issue a refund for that item.


Do you offer gift wrapping?

Yes, see our gift shop for wrapping options.

 

RETURNS AND EXCHANGES

 

How do I return my items that do not fit?

Click here for Returns information.

 

My item is damaged what do I do?

Click here for Returns information.

 

Sale & Promotional product returns?

Click here for Returns information.

 

Are you keeping my private information secure?

Your privacy is important to us, and we only collect and keep information that you provide to us that is essential in completing a successful transaction with you. By placing an order with Kip&Co, you give us the authority to contact you in the future with any promotional emails, exclusive sale offers and new product updates. You will be able to opt out of this correspondence upon receipt.


Where are your products made?

See more on People + Planet page 
For information on a particular fabric's origin, please email customercare@goldieandace.com  - we're more than happy to talk fabric any day of the week! That's our happy place.

 

What’s your sustainability policy?

Click here to find out more.