Refund policy
We understand everyone changes their mind sometimes and things don't always fit, so Goldie + Ace accepts returns for all full price items that adhere to the below conditions. We will happily provide a full refund, or a size exchange if stock is available. Items bought on sale are not eligible for a refund or exchange, but you may return for a store credit, unless marked as 'final sale*', in which case the item is not eligible for a refund, exchange or credit.
Just a friendly heads-up! Any returns sent to our warehouse after December 20th will be processed in early January once our team is back in the office. We appreciate your patience and can’t wait to get everything sorted for you as soon as we’re back!
Conditions for Returns
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The item must be returned within 3 weeks of purchase.
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The item must be returned with the tags and packaging in their original condition.
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The item must not be worn, damaged, altered or washed and in saleable condition.
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Please contact us at care@goldieandace.com before returning the item to receive an RA number and instructions.
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Refunds will be issued on full price items only.
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Any returns on sale items or any item sold at a reduced price (discount offers/promotions) will be issued a Store Credit. We are unable to offer exchanges on sale items. Please note items marked as 'final sale*' are not eligible for a refund, exchange or credit.
How to Return
Please contact us at care@goldieandace.com first to receive an RA number and return instructions.
Please download the Returns Form here fill out accordingly and post back with your return.
Goldie + Ace Online Returns
3/247 Ingles St
Port Melbourne, VIC 3207
Please allow up to 5 business days from the date of delivery back to our warehouse for your return to be processed.
Once your return parcel has been received at our warehouse, your refund will be processed as soon as possible and funds will be returned to the Credit Card, Paypal account, or payment method used that was used for the original transaction. If you wish to swap a size over, we will organise this and dispatch your new size as soon as possible.
Goldie + Ace take extreme care in ensuring your goods are of the highest quality, if for any reason you receive an item that you believe is faulty, please contact us at care@goldieandace.com, and our team will work with you for an appropriate solution.
Please ensure you post back your return using a traceable service as Goldie + Ace cannot be held liable for any lost packages. It is very important to hold on to your tracking number to make sure the return package has arrived safely to us! Goldie + Ace does not cover any postage costs associated with domestic or international returns, all costs associated with returning items to us are at the responsibility of the customer.
*'Final Sale' terms apply to all 'sample and warehouse sale items' as well as any sale items specifically tagged with this term.
