Shipping policy
We ship all orders from our Melbourne warehouse Monday to Friday. Please allow up to 2 business days for dispatch, or up to 5 business days during busy sale periods.
Once your order has shipped, you’ll receive a confirmation email with tracking details so you can follow its journey to you. Need an update? Contact us at care@goldieandace.com.
Uncollected Parcels: If your order is returned to us due to non-collection, you will need to cover the cost of re-shipping.
Shipping Within Australia
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Australia Post Standard: 2-5 business days – 10 AUD
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Australia Post Express: 1-2 business days – 15 AUD
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Free Standard Shipping: Orders over 150 AUD
Shipping to New Zealand
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Australia Post International: 4-7 business days – 20 NZD
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DHL Express: 2-4 business days – 50 NZD
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Free Standard Shipping: Orders over 200 NZD
Orders over $60 NZD may be subject to import duties, customs, and GST upon arrival. These charges are the customer's responsibility.
Shipping to United States
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Australia Post International: 5-9 business days – 11 USD
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DHL Express: 2-4 business days – 30 USD
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Free Standard Shipping: Orders over 150 USD
Orders over $800 USD may be subject to import duties, customs, and GST upon arrival. These charges are the customer's responsibility.
Shipping to Rest Of World
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Australia Post International: 5-12 business days – 30 AUD
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DHL Express: 3-5 business days – 50 AUD
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Free Standard Shipping: Orders over 250 AUD
Customs & Duties: International customers may be charged duties, taxes, or customs fees upon delivery. These are not included in our prices or shipping rates and are the customer’s responsibility. We do not offer refunds or accept returns due to unpaid customs charges.
By placing an order, you agree to these shipping terms. If you have any questions, reach out to us at care@goldieandace.com.
