Shipping policy
🎄 Important Note about Holiday order processing
** Please note: Our team is currently taking a much-needed break and will be back in early January. Please note that your order will be dispatched from the week starting January 5th.
Please allow up to 9 business days from January 5th for your order to be processed and dispatched. You will receive shipping information as soon as your order has been posted **
Shipping Information
We ship all orders from our Melbourne warehouse Monday to Friday. Please allow up to 2 business days for dispatch, or up to 5 business days during busy sale periods.
Once your order has shipped, you’ll receive a confirmation email with tracking details so you can follow its journey to you. Need an update? Contact us at care@goldieandace.com.
Uncollected Parcels: If your order is returned to us due to non-collection, you will need to cover the cost of re-shipping.
Shipping Within Australia
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Australia Post Standard: 2-5 business days – 10 AUD
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Australia Post Express: 1-2 business days – 15 AUD
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Free Standard Shipping: Orders over 150 AUD*
Shipping to New Zealand
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Australia Post International: 4-7 business days – 20 NZD (Please note that once the parcel has landed in your country, it will be handed over to your local postal system)
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DHL Express: 2-4 business days – 50 NZD
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Free Standard Shipping: Orders over 200 NZD*
Orders over $60 NZD may be subject to import duties, customs, and GST upon arrival. These charges are the customer's responsibility.
Shipping to United States
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Australia Post International: 5-9 business days – 11 USD (Please note that once the parcel has landed in your country, it will be handed over to your local postal system)
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Free Standard Shipping: Orders over 150 USD*
- DHL Express: 3-5 business days - 30 USD
Good news, USA friends - your order comes Delivered Duty Paid (DDP)! That means we take care of all duties, taxes + customs fees, so your goodies arrive without any surprise costs at the door.
Shipping to Rest Of World
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Australia Post International: 5-12 business days – 30 AUD (Please note that once the parcel has landed in your country, it will be handed over to your local postal system)
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DHL Express: 3-5 business days – 50 AUD
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Free Standard Shipping: Orders over 250 AUD*
Customs & Duties: International customers may be charged duties, taxes, or customs fees upon delivery. These are not included in our prices or shipping rates and are the customer’s responsibility. We do not offer refunds or accept returns due to unpaid customs charges.
By placing an order, you agree to these shipping terms. If you have any questions, reach out to us at care@goldieandace.com.
*Free Shipping Exceptions: Please note that Free Shipping to all regions may be temporarily unavailable due to a variety of circumstances, including due to Key Sale Events, including but not limited to Online Warehouse Sales, Online Sample Sales and/or Mystery Bundles.
